Session Number: 102

 

Session Title: Implementing Readiness as a Strategic Force in the Corporate Enterprise

 

Room Location: Acapulco

 

Day and Time: Monday, 10:00am - 11:00am

 

Session Format: Thought Leader

 

Led by: Dustin Grosse - General Manager, SMSG Readiness - Microsoft

 

Session Description: Creating and managing one of the most successful learning and readiness organizations in the world is no short order. SMSG Readiness has transformed internal training at Microsoft using Web 2.0 technology and custom solutions to provide nimble, always-on readiness resources for more than 38,000 sales, services and marketing professionals. We'll discuss the critical success factors and best practices to implement product, solution and competency readiness for large, field-based organizations.

*: The business rationale for investing in readiness

*: Best practices for implementing role-based training across a global theater of operations

*: Effective strategies to measure the ROI of training

 

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